Customer Reviews
EXCELLENT
90 reviews on
Michael Albrecht
2022-12-24
Heron Barriga
2022-12-15
Great Hospitality and diagnostics were concise. Great coupons and they made you feel like part of a cool family.
Matthew Hutchinson
2022-12-10
Reuben and the rest of the guys were very easy to deal with. I worked in an auto repair shop myself throughout high school and while I am not a professional mechanic I do have enough knowledge to know when someone is trying to upsell me on something I don't need or trying to cut corners. These guys are honest and straightforward.
Calvin S
2022-10-24
Good place to get work done. Diagnosis was explained clearly and the work was discussed before going ahead. A bit more than I hoped to spend, but the price of the work is in line with normal coat of maintenance on an old truck.
Travis Tuckett
2022-09-13
chente rojas
2022-08-17
Don't bring used cars here. Will probably give you technicalities as to why he can't work on your car. Then tell you to do it in your backyard instead.
Lori Watsen
2022-07-27
I don't often write reviews but had a very disappointing experience at this garage. Paid around $500 for diagnostic work for a broken A/C in our Ford Transit van and then was told repair job would be between $3500-$4000. I took the van to the Ford dealer for a second opinion and was quoted $900 for the job (including diagnostics). The Ford tech later reported a hose attachment was damaged (likely by this shop when they took a/c apart for diagnostics) - and required purchase of a replacement hose (at increased price). I sent Roger's both a written letter and submitted a comment via their website expressing disappointment and asking for some reimbursement and got absolutely NO response from the manager. This is very disappointing for a shop that says on their website that their "number-one goal is complete customer satisfaction."
Matt
2022-06-29
I never leave reviews but this shop exceeded my expectations and changed my perspective on auto shops. Their service is streamlined and professional. With inspections, you receive pictures and details sent via a user friendly website link, as well as video if necessary as was my case. Aside from quality work, transparency would be the most important aspect for an auto repair shop and this one has both.
dr
2022-04-25
Ruben the Service Manager is easy to work with and they stand by their work. I'd recommend them as convenient, reasonably priced, and they do good work.
Samara Gee
2022-03-22
They have the best workers in town! They're so polite and very hardworking.
Certified by AutoVitals
Michelle K. from Boise on 10/22/2021 for an auto service of their Toyota and their testimonial is:
"Roger's Northside Garage does a great job and I trust them to be honest with me. I feel like they truly care about their customers."
Jeff G. from Boise on 5/10/2021 for an auto service of their Ford and their testimonial is:
"good on time service. you can trust them"
Michelle K. from Boise on 5/10/2021 for an auto service of their Volkswagen and their testimonial is:
"Great staff - honest and straightforward. Have not had any work done yet but was happy with the staff and assessment of my vehicle."
Deb P. from Boise on 1/29/2021 for an auto service of their Subaru and their testimonial is:
"Excellent work; good customer service; prompt,helpful"
Paul F. from Boise on 8/9/2020 for an auto service of their Ford and their testimonial is:
"Id tell them as i always do that your shop is the place to service your vehicle. Credible and trustworthy!"
Helen F. from Boise on 6/28/2020 for an auto service of their Toyota and their testimonial is:
"I’ve been taking my vehicles to Rogers for about 10 years. I’ve always received fair and reasonable advice. I appreciate being able to ask questions, and get helpful answers. In the end, I trust their work."
J G. from Boise on 10/10/2018 for an auto service of their Toyota and their testimonial is:
"I recommend Northside every chance I get! Totally trustworthy and always friendly and helpful. It isn’t all about the money with them and they know what they are doing!!"
Douglas H. from Boise on 8/13/2018 for an auto service of their Chevrolet and their testimonial is:
"Their customer service is great. They made sure to keep in touch with me about the repairs and possible solutions. The quality of work on my repairs was very good. I spent over two hours driving after getting my car back. It runs like brand new again."
Dan J. from Boise on 3/31/2018 for an auto service of their Honda and their testimonial is:
"I rarely leave reviews, but Roger's Northside Garage deserves one. A little about me: I'm a DIY kind of guy, grew up working in 4x4 shops and salvage yards, am cynical/skeptical and feel there are more bad repair shops than good which is unfortunate because it gives the hard-working honest shops an extra hurdle to attract new customers. But Roger's, wow, more Boise businesses should be run like this place!
How did I find Roger's? Did a Google search for "Best Boise Independent Auto Repair" and they were always in the top three. My call for an estimate was answered quickly, Brad was friendly and patient (probably deals with a bunch of 'I think it's a funny sound from somewhere but I don't know where, can you help?') and based on my limited auto parts knowledge and forums his input was a perfect match of what was wrong with our car. As for pricing, it was very, very good and the appointment was quick.
Showed up early, got car back on time, and Brad showed us all the work performed and recommended some work that could be done in the near and distant future. No hard sell, no pressure. Everything was on their big screen TV with high-resolution pictures and explanations in layman's terms. They even have a first-time customer coupon. We left almost in shock (no pun intended since our work was for rear struts, ha). Roger's was the opposite of our bad experiences with shady car repairmen, and I will definitely tell everyone to consider Roger's for their professional demeanor, great work and fair pricing.
I am in no way affiliated with the shop, its employees or friends."
